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15 TROUBLESHOOTING
Note:
◆ Record the date of purchase, serial number, and dealer from
whom the transceiver was purchased.
◆ For your own information, retain a written record of any
maintenance performed on the transceiver.
◆ When claiming warranty service, please include a photocopy
of the bill of sale or other proof-of-purchase showing the date
of sale.
CLEANING
The keys, controls, and case of the transceiver are
likely to become soiled after extended use. Remove
the controls from the transceiver and clean them with
a neutral detergent and warm water. To clean the
case, use a neutral detergent (no strong chemicals)
and a damp cloth.
FIRMWARE UPDATING
ABOUT FIRMWARE UPDATING
You can update the transceiver fi rmware anytime an
update becomes available. Updating the fi rmware
may improve the functionality or add new functions.
The latest fi rmware can be downloaded from the
KENWOOD website. For the Firmware updating
procedure, refer to “Firmware update information” on
the website.
http://www.kenwood.com/i/products/info/amateur/software_download.html
VERIFYING THE FIRMWARE VERSION
Before you begin updating the fi rmware, verify your
current transceiver fi rmware version by accessing
Menu No. 00.
GENERAL INFORMATION
Your transceiver has been factory aligned and
tested to specifi cation before shipment. Under
normal circumstances, the transceiver will operate
in accordance with these operating instructions.
All adjustable trimmers, coils, and resistors in the
transceiver are preset at the factory. They should
only be readjusted by a qualifi ed technician who is
familiar with this transceiver and has the necessary
test equipment. Attempting service or alignment
without factory authorization may void the transceiver
warranty.
When operated properly, the transceiver will provide
years of service and enjoyment without requiring
further realignment. The information in this section
gives some general service procedures requiring little
or no test equipment.
SERVICE
If it is ever necessary to return the equipment to
your dealer or service center for repairs, pack the
transceiver in its original box and packing material.
Include a full description of the problems experienced.
Include both your telephone number and fax number
(if available) along with your name and address in
case the service technician needs to call for further
information while investigating your problem. Don’t
return accessory items unless you feel they are
directly related to the service problem. Please do not
send subassemblies or printed circuit boards. Send
the complete transceiver.
You may return your transceiver for service to the
authorized KENWOOD dealer from whom you
purchased it or any authorized KENWOOD service
center. A copy of the service report will be returned
with the transceiver.
Tag all returned items with your name and call sign for
identifi cation. Please mention the model and serial
number of the transceiver in any communication
regarding the problem.
SERVICE NOTE
If you desire to correspond on a technical or
operational problem, please make your note short,
complete, and to the point. Help us help you by
providing the following:
• Model and serial number of equipment
• Question or problem you are having
• Other equipment in your station pertaining to the
problem
• Meter readings
• Other related information (Menu setup, mode,
frequency, key sequence to induce malfunction,
etc.)
Do not pack the equipment in crushed newspapers for shipment.
Extensive damage may result during rough handling or shipping.