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Troubleshooting (Cont.)
Commercial Mode Check / FTG Operation Troubleshooting
Press POWER on
Installer Remote.
TV
responded?
Bad
TV
Yes
No
TV
stopped
responding or
continued to
respond?
TV is in
Commercial Mode.
Stopped
responding
TV is not in Commercial
Mode. Call Technical
Support for assistance.
Continued
to respond
Leave the TV set ON.
Go to Installer Menu
by pressing MENU until
the on-screen setup
menus lock up (i.e.,
stop responding).
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.
Symptom Possible Cause(s) Solution(s)
Communication Error
(“Communications
Timeout”)
Cable(s) not connected. Check and connect communication cables.
TV not powered. Check/connect the TV power cord.
TV not turned ON. TV needs to be turned ON (default FTG Mode).
Wrong COM
(communication) port.
In the FTG Configuration Application, select the correct
COM port for the cable being used.
Commercial Mode Check