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Chapter 4: Troubleshooting
RA150/300/500 Reference Manual 29
OBTAINING REPAIR SERVICE
Before contacting Alesis, check over all your
connections, and make sure you’ve read the
manual.
Customers in the USA and Canada: If the problem
persists, contact Alesis USA at www.alesis.com &
find the Product Support web page. Make
sure you have the unit’s serial number with you.
If necessary contact one of our technicians;
if appropriate, you will be given a return order (RO)
number and instructions on how to return the unit.
All units must be shipped prepaid and COD
shipments will not be accepted.
For prompt service, indicate the RO number on the
shipping label. Units without an RO will not be
accepted. If you do not have the original packing,
ship the unit in a sturdy carton, with shock-
absorbing materials such as Styrofoam pellets (the
kind without CFCs, please) or “bubble-pack”
surrounding the unit. Shipping damage caused by
inadequate packing is not covered by the Alesis
warranty.
Tape a note to the top of the unit describing the
problem, include your name and a phone number
where Alesis can contact you if necessary, as well
as instructions on where you want the product
returned. Alesis will pay for standard one-way
shipping back to you on any repair covered under
the terms of this warranty. Next day service is
available for a surcharge. Field repairs are not
authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate
the warranty.
CUSTOMERS OUTSIDE THE USA
AND CANADA:
Contact your local Alesis distributor for any
warranty assistance. The Alesis Limited
Warranty applies only to products sold to users
in the USA and Canada. Customers outside of
the USA and Canada are not covered by this
Limited Warranty and may or may not be
covered by an independent distributor warranty
in the country of sale. Do not return products to
the factory unless you have been given specific
instructions to do so.
Internet Address: Important information and
advice is available on our web site:
http://www.alesis.com
Email may be addressed to:
Support@alesis.com