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3D Troubleshooting
Ghost images that appear when viewing 3D effects may be a result of the following:
1. the displ ay unit has not bee n adj usted to its optimum resolutio n o f 1920* 1080 a t 60HZ ; if a
customer complains that they are unable to locate the resolution-1920*1080, a non-standard VGA cable
is possibly being used (clock and data cables have been cancelled and as a result, EDID/DDC displayed
can not be read), or the graphics adapter driver is abnormal. 2. Sit at a position at least 70 mm away from
the display unit. Keep the line of sight horizontal to the display unit as far as possible (with the upper and
lower angle of view within 10 degrees).
If the 3D effect fails, please check: 1. whether you are wearing the original 3D glasses supplied by the
manufacturer and whether you are sitting within the effective viewing distance; 2. whether the source is a
3D source. If not, please inst all and use TriDef software; 3. whether the 3D function of the displa y unit
has been turned on; if not, please select the corresponding 3D mode.
Precautions when viewing 3D videos
1. View 3D videos within an effective viewing distance and viewing angle.
3D effects may not be available beyond the effective viewing distance and viewing angle.
2. For the sake of your health, do not watch 3D videos or video g ame screens for a l ong time ,
otherwise you may develop eye strain.
-Stop watching and rest immediately if you develop symptoms such as headaches, lethargy, fatigue, etc.
3. Pregnant women, senior citizen, and patients with impaired hearing or l ethargy should not watch
3D videos and instead should rest.
-Vivid 3D effects may make it diffi cult for vie wers to distinguish the vid eos from the r eal world, thus
leaving them frightened or excited.
4. Some vivid 3D videos may possibly make you feel like moving. Do not place fragile or dangerous
articles around viewers when watching 3D videos.
5. Never allow children to watch 3D videos. These videos have a negative impact on the development
of their eyesight.
6. Special precautions for people with light sensitivity: some individuals may find it difficult to watch
lakes in special video games or special video modes.
7. Consult a d octor before watching a 3 D video if some me mbers in your family hav e a history of
epilepsy or light sensitivity.
8. The following symptoms may appear even when there is no family history of related disease:
- Stop watching 3D vi deos and games and consult a doctor if you feel dizzy, your sight drifts or your
visual sense becomes unstable, you become unconscious, you develop cramps, you become confused,
you lose your sense of direction or feel sick during or after watching 3D videos or games.
9. Symptoms for patients with light sensitivity will be relieved after following the procedures below:
- Take a 5~15 minute break every hour when watching 3D videos.
- If the eyesight prescription level between the two eyes differs, only watch 3D videos after taking proper
eyesight corrective measures.
- Place the screen to watch 3D videos at eye level.
- Stop watching 3D videos and rest immediately if you feel tired, dizzy or have a headache.
- Do not watch 3D vide os or games if you feel sleepy, tired or sick, or have not watched 3D vi deos or
games for a long time.