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EARTHQUAKE SOUND 5-YEAR LIMITED WARRANTY
EARTHQUAKE SOUND • EARTHQUAKE SOUND 5-YEAR LIMITED WARRANTY2
Earthquake warrants the original purchaser that all Factory Sealed New Audio surround & dust cap, burnt speaker voice coil.
Products to be free from defects in material and workmanship under normal • Fading and or deterioration of speaker components & finish due to
and proper use for a period of five (5) years from the date of purchase (as shown improper exposure to elements.
on the original bill of sale with serial number affixed/written on it). The five (5) • Bent amplifier casing, damaged finish on the casing due to abuse, misuse
year warranty period is valid only if an authorized Earthquake dealer properly or improper use of cleaning material.
installs the product and the warranty registration card is properly filled out and • Burnt tracers on PCB.
sent to Earthquake Sound Corporation. If a non-authorized party installs the • Product/part damaged due to poor packaging or abusive shipping
product, a ninety (90) day warranty period will be applied. conditions.
• Subsequent damage to other products.
(A) Five (5) years limited warranty plan coverage guidelines:
warranty claim will not be valid if the warranty registration card is not
• First year: Earthquake pays for labor, parts, and ground freight (only in US properly filled & returned to Earthquake with a copy of the sales invoice.
mainland, not including Alaska and Hawaii) (shipping to us is not covered).
A
Warranty card is located on the last page of this manual.
• Second year: Earthquake pays for labor and parts only, customer must pay
freight both ways.
(E) Service Request:
• Third, fourth & fifth year: Earthquake pays labor only. Customer must pay
for parts and freight both ways.
To receive product service, contact Earthquake service department at (510)
732-1000 and request an RMA number (Return Material Authorization). Items
(B) Warning:
shipped without a valid RMA number will be refused. Make sure you provide us
with your complete/correct shipping address, a valid phone number, and a brief
Products (sent for repair) that are tested by Earthquake technicians and
description of the problem you are experiencing with the product. In most cases,
deemed to have no problem(s) will not be covered by the five (5) year limited
our technicians might be able to resolve the problem over the phone; thus,
warranty. Customer will be charged a minimum of one (1) hour of labor (at the
eliminating the need to ship the product.
ongoing rates) plus shipping charges back to customer.
(F) Shipping Instructions:
(C) Earthquake will repair or replace - at our option - all defective
products/parts subject to the following provisions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage. Shipper claims regarding items damaged in transit must
• Defective products/parts have not been altered or repaired by other than an
be presented to carrier. Earthquake Sound Corporation reserves the right to
Earthquake factory-approved technician.
refuse improperly packed product. Original bill of sale must accompany
• Products/parts are not subjected to negligence, misuse, improper use or
product returned for service. We encourage you to include with the package
accident, damaged by improper line voltage, used with incompatible products
a written description of the problem. Ship product to: Earthquake Sound
or have its serial number or any part of it altered, defaced or removed, or have
Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You
been used in any way that is contrary to Earthquake's written instructions.
are responsible for the cost of shipping the product to Earthquake Sound
Corporation.
(D) Warranty Limitations:
(G) Disputes Resolution:
Warranty does not cover products that have been modified or abused,
including but not limited to the following:
All disputes - between clients and Earthquake Sound Corporation - resulting
• Damages to speaker cabinet and cabinet finish due to misuse, abuse or
from the five (5) years limited warranty policy must be resolved according to
improper use of cleaning materials/methods.
the laws & regulations of the county of Alameda -California.
• Bent speaker frame, broken speaker connectors, holes in speaker cone,
Five (5) year limited warranty
PRODUCT REGISTRATION
Your subwoofer(s) be registered by returning the Product Registration card attached to this manual or by visiting
www.earthquakesound.com/form_reg.htm. Please also retain the bill of sale, which represents proof of purchase
and helps expedite warranty issues.
SERIAL NUMBER
We recommended that you place or write
your serial number here for future
reference, if necessary.