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Five (5) Year Limited Warranty
VALID IN US MAINLAND ONLY
Earthquake warrants the original purchaser that all new home audio products be free
from defects in material and workmanship, under normal and proper use, for a period of
five (5) years from the date of purchase (as shown on the original sales receipt with serial
number) only if the equipment is installed by an authorized Earthquake
dealer/installer; otherwise, the warranty will be only for 90 days.
Earthquake agrees to repair or replace - at our option - all such defective parts at no
charge for labor or materials, subject to the following provisions: Inspection must
disclose that all defects are as specified, and that the defective equipment has not been
altered or repaired by other than factory approved technicians, subjected to negligence,
misuse, or accident, damaged by improper line voltage, or had its serial number or any
part of it altered, defaced or removed, or has been used in any way that is contrary to
Earthquake’s written instructions.
WARRANTY LIMITATIONS: Earthquake warranty does not cover products that
have been modified or abused. Including but not limited to bent speaker frame, bent
amplifier casing, holes in speaker cone, surround & dust cap, burnt speaker voice coil,
burnt tracers on PCB. A warranty claim will not be valid if the warranty registration
card is not properly filled & returned to Earthquake within 10 days from date of
purchase.
SERVICE REQUEST: To receive product service, contact Earthquake Sound service
department at (800) 576-7944 and request an RMA (Return Material Authorization)
number. Items shipped without a valid RMA number will be refused. In most cases,
Earthquake technicians might be able to resolve the problem over the phone, thus
eliminating the need to ship the product.
SHIPPING INSTRUCTIONS: Products must be packaged in its original Earthquake
protective boxes to minimize transport damage. Shipper claims regarding items
damaged in transit must be presented to carrier. Earthquake reserves the right to refuse
product improperly packed. Original sales receipt must accompany product returned for
service. We encourage you to include a written description of the problem with the
package.