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V2 ENGLISH 14-0487
TROUBLESHOOTING SPECIFICATIONS
Visit www.insigniaproducts.com for details.
ONE-YEAR LIMITED WARRANTY
Visit www.insigniaproducts.com for details.
CONTACT INSIGNIA:
For customer service, call 877-467-4289 (U.S. and Canada) or
01-800-926-3000 (Mexico)
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its aliated companies.
Registered in some countries.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richeld, MN 55423 U.S.A.
©2014 Best Buy. All rights reserved.
Made in China
Problem:
No power.
No sound.
Sound plays only out of one
speaker.
Poor sound quality.
Solution:
• Make sure that the computer or
netbook is turned on and the USB
connector is plugged in correctly.
• Make sure that the speakers are
getting power. Check above steps.
• Make sure that all cables are securely
plugged into the correct jacks; the
speaker jack is used for the audio
source and the USB jack is for speaker
power only. The USB jack will not
provide the sound signal.
• Make sure that the speakers are
connected to the audio/line output
jack from your computer sound card.
This jack is usually green.
• Make sure that your sound source is
playing and the volume is turned up
and not muted.
• Try connecting the speakers to a
dierent sound source to verify if the
issue is with the speakers or the sound
source.
• Make sure the cables are not broken or
damaged.
• Adjust the volume balance setting on
the sound source until it is centered.
• Make sure the connectors are inserted
fully at the sound source and at the
speakers themselves.
• Make sure that all cables are securely
plugged into the correct jacks.
• Make sure the cables are not broken or
damaged.
• Adjust the audio settings on the sound
source (i.e. computer, MP3 player,
smartphone).
NS-PLTPSP13_NS-PLTPSP13-C_14-0487_QSG_V2_EN.ai 2 5/13/2014 9:29:54 PM