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9
10. Troubleshooting
Symptom Cause Remedy
Radio shows iPod not
connected
iPod cable is not connected to
iPod or Gateway.
Verify the docking cable is connected to the
Media Gateway, and the iPod
I can not correctly
control the iPod
through the radio.
The iPod rmware may be out
of date.
Update iPod rmware for free at http://www.
apple.com/ipod/download
I have updated my
iPod’s rmware and
still have control
issues
Sometimes the iPods needs to
be reset
Press and hold the click wheel (center
button) and the menu button for 10 seconds.
This will reboot the iPod. YOU WILL NOT
LOSE MUSIC on the iPod by doing this reset
I don’t see iPod artist
or song information on
the screen
The radio is displaying a
different text eld
Press the Text / Scan button to see text
I can’t use my iPod’s
click wheel to select
music
The iPod is in external control
mode. This allows text to be
displayed on the radio screen
Press the Aux / Sat button and select AUX
2 source to control the iPod manually using
the click wheel
The Media Gateway
does not recognize
the HD Radio tuner
(HDRT)
The HD tuner was not properly
connected when the PXAMG
was rst connected and
initialized.
HDRT must be connected before the
PXAMG is powered on. Disconnect the
PXAMG from the vehicles harness for 5
minutes. Verify the 8 pin DIN HDRT cable
is securely connected at both ends before
reconnecting the vehicle harness.
Radio shows “DEV
INIT”
Gateway device is initializing This only occurs the rst time the PXAMG is
powered on. Wait one minute, cycle ignition
off and on then enter SAT Mode.
When I listen to the
factory AM or FM radio
there is only static, no
audio.
Factory antenna cable is
connected to the HD Radio
tuner.
Use Gateway to access HD Radio source.
This will provide all AM and FM reception for
your vehicle.
No AM or FM
reception using the HD
Radio source
Factory antenna cable is not
connected to the HD Radio
tuner (HDRT)
Remove from factory radio, connect into
HDRT module. Note* some vehicles need to
use the supplied antenna adaptor to make
this connection.
HD Radio station
quality uctuates or is
lost randomly
The HD Tuner is temporarily
losing reception of the Digital
HD Radio broadcast signal
This is expected performance. The Digital
HD Radio playback will resume in areas of
higher broadcast signal strength.