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Troubleshooting (cont)
Symptom Cause Remedy
When I listen to
the factory AM or
FM radio there
is only static, no
audio.
Factory antenna
cable is connected
to the HD radio
tuner.
Use Media Gateway to access
HD radio source. This will provide
all AM and FM reception for your
vehicle.
No AM or FM
reception using the
HD radio source.
Factory antenna
cable is not
connected to the HD
radio tuner (HDRT).
Remove the factory antenna plug
from the factory radio and connect
to the HDRT module. **NOTE
- some vehicles need to use an
aftermarket antenna adapter to
make this connection.
HD radio station
quality uctuates
or is lost randomly.
The HD tuner is
temporarily losing
reception of the
Digital HD radio
broadcast signal.
This is expected performance.
The digital HD radio playback
will resume in areas of higher
broadcast signal strength.
The Seek or Tune
Forward command
is actually doing
Seek or Tune
reverse.
The seek and tune
buttons have not
been set to the
proper conguration.
Please see the Important
Conguration Process in the
HD Radio operation section that
applies to your specic vehicle.
The Seek button
is doing Tune
commands and
the Tune button
is doing Seek
commands.
The dipswitches
have not been set
properly.
Please see the Dipswitch Setting
and Dipswitch Overview section.