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GENERAL TROUBLESHOOTING
Installer Remote
Symptom Possible Cause(s) Possible Solution(s)
Remote doesn’t work.
Remote not in TV Mode.
Use MODE key to select “TV”; puts remote into
TV Mode.
Not aimed at IR remote sensor.
Point remote at TV’s IR receiver on TV.
Remote too far from IR sensor.
Move remote closer to TV’s IR receiver or darken
room.
MPI not connected.
If applicable, connect MPI cable to MPI device.
IR path to TV’s receiver obstructed.
Remove obstructions.
Weak batteries.
Replace batteries.
Wrong battery polarity.
Check that “+” and “-” match in battery
compartment.
Too much light in room.
Dim room light.
Wrong Installer Remote.
Requires compatible Installer Remote. Contact
your LG dealer.
Bed Switch set to wrong bed.
Set Bed Switch or update Installer Menu, as
necessary.