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WARRANTY POLICY
NovAtel Inc. warrants that its Global Positioning System (GPS) products are free from defects in materials and workmanship, subject to the conditions
set forth below, for the following periods of time:
GPSAntenna™ Modules: One (1) Year from date of sale
Cables and Accessories: Ninety (90) Days from date of sale
Date of sale shall mean the date of the invoice to the original customer for the product. NovAtel's responsibility respecting this warranty is limited solely
to product repair at an authorized NovAtel location only. Determination of repair will be made by NovAtel personnel or by technical personnel expressly
authorized by NovAtel for this purpose.
The foregoing warranties do not extend to
(i) nonconformities, defects or errors in the products due to accident, abuse, misuse or negligent use of the products or use in other than a normal and
customary manner, environmental conditions not conforming to NovAtel’s specifications, or failure to follow prescribed installation, operating and mainte-
nance procedures, (ii) defects, errors or nonconformities in the products due to modifications, alterations, additions or changes not made in accordance
with NovAtel’s specifications or authorized by NovAtel, (iii) normal wear and tear, (iv) damage cause by force of nature or act of any third person, (v) ship-
ping damage; or (vi)service or repair of product by the dealer without prior written consent from NovAtel.
In addition, the foregoing warranties shall not apply to products designated by NovAtel as beta site test samples, experimental, developmental, prepro-
duction, sample, incomplete or out of specification products or to returned products if the original identification marks have been removed or altered.
The warranties and remedies are exclusive and all other warranties, express or implied, written or oral, including the implied warranties of merchant-
ability or fitness for any particular purpose are excluded.
NovAtel shall not be liable for any loss, damage or expense arising directly or indirectly out of the purchase, installation, operation, use or licensing or
products or services. In no event shall NovAtel be liable for special, indirect, incidental or consequential damages of any kind or nature due to any cause.
There are no user-serviceable parts in the GPSAntenna and no maintenance is required. If the unit is faulty, replace with another unit and return the
faulty unit to NovAtel Inc. You must obtain a RETURN MATERIAL AUTHORIZATION (RMA) number by calling NovAtel Customer Service at 1-800-
NOVATEL (U.S. and Canada only) or 403-295-4500 before shipping any product to NovAtel or a dealer. Once you have obtained an RMA number, you
will be advised of proper shipping procedures to return any defective product. When returning any product to NovAtel, please return the defective
product in the original packaging to avoid damage.
** Before shipping any material to NovAtel or our Dealer, obtain a Return Material Authorization (RMA) number from the point of purchase. You
may also visit our web site (http://www.novatel.com) and select Support | Repair Request from the side menu.
Questions or Comments
If you have any questions or comments, please contact NovAtel Customer Support using one of methods
provided below.
E-mail: support@novatel.com
Web: www.novatel.com
Phone: 1-800-NOVATEL (International) or 403-295-4500 (U.S. & Canada)
Fax: 403-295-4501
© Copyright 2012 NovAtel Inc. All rights reserved.
Unpublished rights reserved under international copyright
laws. Recyclable