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BEFORE CALLING SERVICE
Below is a list of frequently occurred symptoms. Before you call for service, make these simple
checks. Some of these symptoms can easily be rectified if you know what to do.
Symptom What you should do
Colour patch • Switch off the TV by the mains power button. Wait for 20
(uneveness) minutes before switching on again.
• Check the TV is not placed too near speakers or magnetic
objects.
No power • Check the TV’s AC power cord is plugged into the mains
socket. If there is still no power, disconnect plug. Wait for
60 seconds and re-insert plug. Switch on the TV again.
No picture • Check the antenna connection at the rear of the TV.
• Possible TV station problem. Try another channel.
Good picture • Try increasing the volume.
but no sound • Check that the sound is not muted. If it is muted, press the
Mute button on the remote control to restore sound.
Good sound but poor • Try increasing the contrast and brightness setting.
colour or no picture
Snowish picture and • Check antenna connection at the rear of the TV.
noise
Horizontal dotted lines • Possible electrical interference e.g. hairdryer, vacuum
cleaner, etc. Switch off appliances.
Double images or • Possible poor positioning of antenna. Using a highly
“Ghost” images directional antenna may improve reception.
TV not responding to • Check life span of batteries of remote control handset.
remote control handset • Aim remote control handset directly at remote control
sensor lens on the TV.
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