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15EN
Standby information
• When the product remains inactive for
15 minutes, it automatically switches to
standby or networked standby.
• The power consumption in standby or
networked standby is less than 0.5W.
• To deactivate Bluetooth connection, press
and hold the Bluetooth button on the
remote control.
• To activate Bluetooth connection, enable
Bluetooth connection on your Bluetooth
device, or enable Bluetooth connection via
the NFC tag (if available).
8 Troubleshooting
Warning
• Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the SoundBar do not work.
• Disconnect the SoundBar from the power
supply for a few minutes, then reconnect.
Sound
No sound from SoundBar speakers.
• Connect the audio cable from your
SoundBar to your TV or other devices.
However, you do not need a separate
audio connection when:
• the SoundBar and TV are connected
through HDMI ARC connection, or
• a device is connected to the HDMI IN
connector on your SoundBar.
• Reset your SoundBar to its factory settings.
• On the remote control, select the correct
audio input.
• Make sure that the SoundBar is not muted.
No sound from the wireless subwoofer.
• Wirelessly connect the subwoofer to
the SoundBar (see 'Pair up with the
subwoofer' on page 7).
Distorted sound or echo.
• If you play audio from the TV through the
SoundBar, make sure that the TV is muted.