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User’s Manual
Troubleshooting
Check List
Before calling for service, check the information in this section to see if you
can remedy any problems yourself. If you do need assistance, please call
the phone number on the warranty card, the phone number on the
Information section or contact your dealer.
Symptom Check List Solutions
No images on the
screen. I cannot turn
on the monitor.
Is the power cord connected properly? Check the power cord connection and
supply.
Can you see "No Connection, Check
Signal Cable" on the screen?
Check the signal cable connection.
If the power is on, reboot the computer
to see the initial screen(the login
screen), which can be seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/2000/XP) and then
change the frequency of the video card.
(Refer to the Preset Display Modes)
Note: If the initial screen (the login
screen) does not appear, contact a
service center or your dealer.
Can you see "Video mode not
supported" on the screen?
You can see this message when the
signal from the video card exceeds the
maximum resolution and frequency that
the monitor can properly handle.
Adjust the maximum resolution and
frequency that the monitor can properly
handle.
There is no image on the screen. Is
the power indicator on the monitor
blinking at 1 second intervals?
The monitor is in PowerSaver mode.
Press a key on the keyboard or move
the mouse to activate the monitor and
restore the image on the screen.
I cannot see the On
Screen Display.
Have you locked the On Screen
Display (OSD) Menu to prevent
changes?
Unlock the OSD by pressing the MENU
button for at least 5 seconds.