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Troubleshooting
The following checklist will help you remedy
problems you may encounter with your unit.
Before going through the checklist below, check the
connection and operating procedures.
If the problem is not solved, visit the following
support site.
General
No power is being supplied to the unit.
• Check the connection or fuse.
• If the unit is turned off and the display disappears, it
cannot be operated with the remote commander.
tTurn on the unit.
The power antenna (aerial) does not extend.
The power antenna (aerial) does not have a relay box.
No sound.
• The ATT function is activated, or the Telephone ATT
function (when the interface cable of a car telephone
is connected to the ATT lead) is activated.
• The position of the fader control “FAD” is not set for
a 2-speaker system.
• The Bluetooth audio device is in pause.
tCancel pause.
No beep sound.
• The beep sound is canceled (page 26).
• An optional power amplifier is connected and you are
not using the built-in amplifier.
The contents of the memory have been erased.
• The RESET button has been pressed.
tStore again into the memory.
• The power supply lead or battery has been
disconnected or it is not connected properly.
Stored stations and correct time are erased.
The fuse has blown.
Makes noise when the position of the ignition
is switched.
The leads are not matched correctly with the car’s
accessory power connector.
During playback or reception, demonstration
mode starts.
If no operation is performed for 5 minutes with
“DEMO-ON” set, demonstration mode starts.
tSet “DEMO-OFF” (page 26).
The display disappears from/does not appear
in the display window.
• The dimmer is set to “DIM-ON” (page 26).
• The display disappears if you press and hold
(SOURCE/OFF).
tPress (SOURCE/OFF) on the unit until the
display appears.
• The connectors are dirty (page 30).
Support site
http://support.sony-europe.com/
The Auto Off function does not operate.
The unit is turned on. The Auto Off function activates
after turning off the unit.
tTurn off the unit.
Radio reception
The stations cannot be received.
The sound is hampered by noises.
• The connection is not correct.
tConnect a power antenna (aerial) control lead
(blue) or accessory power supply lead (red) to the
power supply lead of a car’s antenna (aerial)
booster (only when your car has built-in FM/
MW/LW antenna (aerial) in the rear/side glass).
tCheck the connection of the car antenna (aerial).
tIf the auto antenna (aerial) will not go up, check
the connection of the power antenna (aerial)
control lead.
Preset tuning is not possible.
• Store the correct frequency in the memory.
• The broadcast signal is too weak.
Automatic tuning is not possible.
• Setting of the local seek mode is not correct.
tTuning stops too frequently:
Set “LOCAL-ON” (page 26).
tTuning does not stop at a station:
Set “LOCAL-OFF” (page 26).
• The broadcast signal is too weak.
tPerform manual tuning.
During FM reception, the “ST” indication
flashes.
• Tune in the frequency accurately.
• The broadcast signal is too weak.
tSet “MONO-ON” (page 26).
An FM program broadcast in stereo is heard in
monaural.
The unit is in monaural reception mode.
tSet “MONO-OFF” (page 26).
RDS
The SEEK starts after a few seconds of
listening.
The station is non-TP or has weak signal.
tDeactivate TA (page 17).
No traffic announcements.
• Activate TA (page 17).
• The station does not broadcast any traffic
announcements despite being TP.
tTune in another station.
PTY displays “- - - - - - - -.”
• The current station is not an RDS station.
• RDS data has not been received.
• The station does not specify the program type.
CD playback
The disc cannot be loaded.
• Another disc is already loaded.
• The disc has been forcibly inserted upside down or in
the wrong way.