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Elo TouchSystems ET2639L User Guide 20
C H A P T E R
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the fol-
lowing table. If the problem persists, please contact your local dealer
or our service center. Elo Technical Support numbers are listed on
page 33.
Solutions to Common Problems
Turn the monitor off, then turn it on again.
Refer to the On-Screen Display (OSD)
Control Box section to adjust the
brightness.
The monitor does not respond after
you turn on the system
Characters on the screen are dim
The screen is blank
Screen fl ashes when initialized
“Out of Range” display
Touch doesn’t work
Check that the monitor’s Power
Switch is on. Turn off the power and
check the monitor’s power cord and
signal cable for proper connection.
During operation, the monitor screen
may automatically turn off as a result of
a computer Power Saving feature. Press
any key to see if the screen reappears.
Refer to the On-Screen Display (OSD)
Control Box section to adjust the
Check to see if the video mode or vertical
frequency of your video source is outside
the range of the touchmonitor. See Chapter
3 and Appendix B for more information on
allowable video modes.
Make sure the USB or serial cable is
securely attached at both ends.
Problem Suggestion(s)