Filter
Top Products
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in Mexico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one year of non-commercial usage or ninety (90) days of commercial use. If a Product covered by
this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the unit at
its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 01
844 324 5953 from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday, Central
Time, or visit www.VIZIO.com. Pre-authorization must be obtained before sending any product to a VIZIO service
Center. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is
within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized
reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state. THIS WARRANTY IS SUBJECT
TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will
be restored to you configured as originally purchased. You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect
your personal information, VIZIO recommends that you always clear all personal information from the unit before it
is serviced, regardless of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases. To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
product information page www.VIZIO.com or look for the “zero bright pixel” guarantee on the box.
INFORMATION EXCLUSIVELY FOR MEXICO
VIZIO is not obligated to honor the warranty in the following cases.
(a) When the Product has been used under other than normal conditions.
(b) When the Product has not been operated according to the accompanying instructions for use.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO or the respective seller.
You may contact the importer or the merchant from whom you purchased the VIZIO Product to make a warranty
claim, to obtain information related to the procedure to file a warranty claim, and to obtain information related to
parts, components, supplies and accessories, or contact VIZIO’s authorized representative as follows:
Integral Support S.A. de C.V.
Avenida Patriotismo No. 615
Col. Ciudad de los Deportes
Del. Benito Juarez
Mexico, D.F. C.P 03720
Customer Service: 01 844 324 5953
Date of purchase:
Model:
Brand:
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment from which it
was purchased. For customers in Mexico with VIZIO televisions that are larger than 32 inches, VIZIO or its authorized
representative will provide onsite warranty coverage of repair and/or replacement services.
Under the terms of this warranty, VIZIO or its representative must exchange parts and components of the Product
and include labor and shipping expenses of the Product on which this warranty is valid, within the service network,
at no cost to the consumer.
LIMITED WARRANTY - MEXICO