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Troubleshooting
Issue Possible Cause
I am not getting channels. Something may be obstructing the
signal. Try the antenna in a new
location. Try running a new channel
scan on the TV.
One channel is missing. Something may be reflecting the
signal. Try turning the antenna 10
or 20 degrees in either direction
to avoid reflection or to better
optimize the signal, or try moving
the antenna to a new location.
Make sure to run a new channel
scan on the TV every time you
move the antenna and from time to
time to maintain optimal reception.
Refer to the channel scan insert for
more information.
The picture or sound freezes
while I am watching a
channel, or there are boxes in
the picture.
This is often caused by a weak or
intermittent signal. Try moving
the antenna to a better location or
aiming it directly at the tower for
this channel.
Questions & Answers, Cont.
Q. Do I need to pay for programming?
A. No—local programming received through an over-the-air antenna is free!
Q. How many channels will I receive with the FlatWave antenna?
A. The number of channels will vary from location to location. Generally
speaking, if you live in or near a metropolitan area you will receive more
channels than if you live outside a metropolitan area. Each location is
different. Keep in mind that antenna reception may vary based on terrain
(including trees, buildings, hills and mountains). The fewer obstructions,
the better your chance for receiving strong digital signals.
Q. Does the FlatWave antenna work with any TV?
A. The FlatWave antenna works with any TV or device that has an
ATSC tuner. Devices that have built-in ATSC tuners include TVs,
laptops, PCs, some satellite receivers, and digital recording devices
(DVRs).
TIP
Any television manufactured after March 1, 2007 is required by
U.S. government to have an ATSC tuner. If your TV menu has
an option for scanning for digital channels, then your television has an
ATSC tuner.
Q. Can I connect the FlatWave antenna to multiple televisions?
A. No—the FlatWave antenna is designed to connect to a single
television. Splitting the signal between multiple TVs will degrade the
signal.
Q. Is there anywhere that the antenna shouldn’t be mounted?
A. The antenna is designed for indoor use only. The FlatWave antenna
is not meant to be mounted outdoors or in the attic.
Q. How do I know where the signal is strongest?
A. After connecting the coax cable from the FlatWave antenna to the
“Antenna In” port on the TV, run a channel scan. Try the antenna in
different locations, making sure to run a channel scan every time you
move the antenna. Finding TV signal is similar to cell phone coverage.
Sometimes walking a few feet can make a difference. The less
obstructions and the higher the antenna is mounted, the better chance
of receiving a strong signal.
Digital Television Facts
Your Winegard antenna is digital and HD ready. This means that the
antenna receives all available digital and HD local programming in
your area.*
The FlatWave antenna works with any TV or device with an ATSC
tuner. As more and more local networks are broadcasting their
programs in HD, you can experience your favorite shows in crisp,
clear FREE HD! You also have the ability to receive programming that
cable and satellite companies may not provide. It doesn’t get any
better than that!
*Antenna reception may vary based on transmitting antenna tower height, lobe pattern
of the transmitter, height of the receiving antenna, weather conditions and terrain on
receiving path including trees, buildings, hills, mountains, etc.