52 CHAPTER 5: VCX V7000 ATTENDANT CONSOLES — MODEL 3105 AND COMPLEMENT ATTENDANT
status of other phones. This feature is very useful for determining if
someone is on the phone prior to transferring a call to that person.
Table 12 describes Command Buttons, and the keyboard shortcuts to
functions on the Action menu. Note that Figure 9 does not show all the
possible buttons because there are no active calls.
Managing Calls To manage incoming calls using the Complement Attendant Software,
click the buttons at the bottom of the screen, as described here:
1 Select a sort method by clicking the appropriate tab. For example, to
select a user by last name, click the Last tab.
2 Click the user’s name. The user’s extension number and name appear in
the Find/Phone # field.
3 Click the button for the way that you want to handle the call. For
example, to transfer a call, click Transfer. To park a call, click Park.
Table 12 Complement Attendant Software Buttons and Keyboard Shortcuts
Button Purpose
Keyboard
Shortcut
Answer Answers an incoming call. Alt+A
Dial Dials a selected number to place an outgoing call. Alt+D
Park Places a call in a “holding pattern” so that it can
be retrieved from another telephone on the
system.
Alt+K
UnPark Releases a caller from a “holding pattern.” Alt+U
Release Terminates a call. Alt+R
Hold Places a caller on hold. Alt+H
UnHold Removes a caller from being on hold and returns
to the call.
Alt+N
Transfer Forwards a call to another telephone. Alt+T
Complete Transfer Completes the transfer of a call. Alt+M
Cancel Transfer Cancels a transfer. Alt+S
Conference Enables three subscribers to participate in a single
call.
Alt+C
Complete
Conference
Completes the conference call. Alt+P
Cancel Conference Cancels the addition of a party to a conference
call.
Alt+E
