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Upgrade Failed
If the Upgrade Succeeded screen doesn’t appear, it means that
the upgrade failed to complete successfully, in which case you
should do the following:
1. Disconnect the USB connectors on the KVM cables from the
computer.
2. Press and hold the Remote Port Selector’s pushbutton. While
you are still holding the pushbutton, reconnect the KVM
cable’s USB connectors to the computer.
3. Power on the CS682. It will now work with the factory default
firmware. Follow steps 3 to 9 on page 17 again.
Troubleshooting
Symptom Possible Cause Action
Monitor does
not display
after the KVM
cable set is
hot-plugged.
DVI graphics card
is not compatible
with cable set hot-
plugging.
Power off all devices on the
installation; power off the CS682;
confirm all KVM cables are
properly connected; power on the
CS682; power on the computers.
Graphics card
driver is not up-to-
date.
Upgrade to the latest graphics
card driver.
Mouse and/or
keyboard is
not
responding.
Switch needs to
be reset.
Power off all devices on the
installation; power off the CS682;
wait five seconds; power on the
CS682 again.
Mouse port-
switching
function is not
responding.
Mouse does not
support this
function.
This feature is only supported by
USB 3-key scroll wheel mice.
Mouse emulation
is disabled.
Enable mouse emulation. See
Hotkey Summary Table, page 15,
for details.
Cannot switch
ports by
pressing
[Scroll Lock]
twice.
Keyboard is
incompatible with
[Scroll Lock]
invocation.
Switch to the alternate HSM
invocation keys. See Alternate
Entering Hotkey Mode, page 14,
for details.
