BTroubleshooting an installation
Installing the media server hardware
Installing and Configuring the Avaya S8700 or S8710 Media Server 89
June 2004
B Troubleshooting an installation
This section provides some simple strategies for troubleshooting an installation of a media server. It
focuses on possible problems when
• Installing the media server hardware on page 89
• Configuring the media server hardware on page 90
• Installing the license and Avaya authentication files on page 91
Installing the media server hardware
The media server hardware includes the
• Media server(s)
• Ethernet switch
• Uninterruptible power supply (UPS)
• TN2312BP IP Server Interface circuit pack
.
Problem Solution
No power to the UPS - Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power.
- See the user’s guide that comes with UPS for other solutions.
No power to the Ethernet switch - Make sure the Ethernet switch is plugged into the UPS or outlet.
- Make sure the UPS or outlet has power.
- See the user’s guide that comes with the Ethernet switch for other
solutions.
No power to the media server - Make sure the media server is plugged into the UPS.
- Make sure the UPS has power.
- S8700: Open the door on the front of the media server and push the
power button.
- S8710: Push the power button on the front of the media server.
Servers are not shadowing - Make sure you are using a crossconnect cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX and
TX to RX.
IPSI LEDs flash - Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,
slot 2 for G600 Media Gateway, Tone-Clock slot for all others).
- Ping IPSI from server.
- Ping server from IPSI (it is connected to the top Services port on the
IPSI).
