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AXIS 213 PTZ
For further assistance, please contact your reseller, or check the product’s support pages on the Axis
website at http://www.axis.com/techsup
Audio
No audio Check that:
• PC sound card, speakers and microphone are correctly connected
• the Mute button is not pressed
• the volume in and volume out settings are correct
• all cabling is connected
• the value of the Post Content Length in your proxy server is 1MB or more. You may need to contact your
system administrator to do this.
No full-duplex function Incorrect configuration. Check the setting in the camera’s Setup pages.
Sound card does not support full-duplex. For information on how to check if your sound card supports
full-duplex, please visit www.axis.com and see the support section for Axis camera products.
Poor performance Too many users/clients connected. Try limiting the number of clients allowed to connect.
Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed will reduce any
break-up in the sound, but will also increase the transmission delay. If running in Full-Duplex mode, try
switching to Half-Duplex mode.
Feedback (whining/screeching sound from
speakers)
Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so that they do not
point towards each other, and/or lower the volume.
