Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for
Text Telephone (TTY) Users .........................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-7
Roadside Service ...........................................7-8
Scheduling Service Appointments ....................7-10
Courtesy Transportation .................................7-11
Collision Damage Repair ................................7-12
Reporting Safety Defects ................................7-16
Reporting Safety Defects to the United States
Government ..............................................7-16
Reporting Safety Defects to the Canadian
Government ..............................................7-16
Reporting Safety Defects to
General Motors .........................................7-17
Service Publications Ordering Information .........7-17
Vehicle Data Recording and Privacy ................7-18
Event Data Recorders ...................................7-19
OnStar
®
......................................................7-20
Navigation System ........................................7-20
Radio Frequency
Identification (RFID) ...................................7-20
Section 7 Customer Assistance Information
7-1
