Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Program for Persons with
Disabilities ..................................................7-6
Roadside Service ...........................................7-6
Courtesy Transportation ...................................7-8
Vehicle Data Collection and Event Data
Recorders ................................................7-10
Reporting Safety Defects ................................7-11
Reporting Safety Defects to the
United States Government ..........................7-11
Reporting Safety Defects to the
Canadian Government ................................7-11
Reporting Safety Defects to
General Motors .........................................7-12
Service Publications Ordering
Information ...............................................7-12
Section 7 Customer Assistance and Information
7-1
