ar345 Program Manual 3 6
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. Troubleshooting
Both the computer and the scanner can produce fatal errors and warnings. All messages ar
numbered. Messages with message numbers < 1000 come directly from the scanne
controller and are potentially serious. Message numbers >= 1000 are generated by progra
ar345 and may be a consequence of a controller error or some other kind of malfunctionin
or warning.
f you don’t know how to fix a scanner problem, contact marresearch. We will usual
sk you right away to send us the mar.spy file and the mar.log file where the erro
ccured (see chapter 2.3) since they contain almost all information we need.
The following error messages >= 1000 are produced by program mar345:
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No. Description
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1000 Message: "Error sending command to mar controller"
Reason: Network connection to scanner interrupted.
Action: Reboot scanner. Check cables. Try "ping mar345".
1001 Message: "SERVO system cannot be INITIALIZED"
Reason: Severe hardware problem.
Action: Call.
1010 Message: "Waiting for X−rays..."
Reason: The X−ray intensity as read from the ion. chamber has
dropped below the critical level (see configuration file:
INTENSITY MIN xxx). The next exposure starts only
after the X−rays are back.
Action: Check generator, monochromator or collimator.
1020 Message: "Not enough disk space left on device. Aborting data collection"
Reason: Disk full.
Action: Clean up disk.
1030 Message: "The Image Plate has been exposed to X−rays"
Reason: A running exposure has been aborted.
Action: Erase plate and continue.
1040 Message: "X images have been successfully retaken"
Reason: Some images had to be retaken due to hardware problems,
possibly shutter.
Action: Carefully check log file for learning more about the reasons.
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