62 Troubleshooting
3
Click
Properties
and click
Ports
.
4
Adjust the settings, as needed.
REINSTALL THE PRINTER DRIVER — See the printer documentation for information
on reinstalling the printer driver.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
C
HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup
and troubleshooting information.
U
NLOCK THE SCANNER — Ensure that your scanner is unlocked (if the scanner has a
locking tab or button).
R
ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for information on cable connections.
• Ensure that the scanner cables are securely connected to the scanner and the
computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Scanners and Cameras
.
2
If the scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for
instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
No sound from integrated speakers
ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in the
lower-right corner of your screen. Ensure that the volume is turned up and that the
sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.
R
EINSTALL THE AUDIO DRIVER — See "Reinstalling Drivers and Utilities" on page 76.
