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Before you call for service…
Troubleshooting Tips
Problem Possible Causes What To Do
Sparking sound persists Be sure the knob is in the • Remove knob by pulling it straight off the stem and
after burner is turned off OFF position. check the bottom of the knob for any build-up of soil.
Occasional Changing blower speed. • This is a typical electrical switching noise.
sparking sound This is normal.
Burner flames very Burner parts not replaced • See Care and cleaning of the cooktop section.
large or yellow correctly.
Flames are uneven Burner ports may • See the Care and cleaning section.
be clogged.
Flame setting may need • See Flames too high or too low at the LOW setting
to be adjusted. in this Troubleshooting Tips section.
Control knobs Controls improperly set. • To turn from the OFF position, push the knob in
will not turn and then turn. The knob can only be turned in a
counterclockwise direction. When the knob is at any
other position, it can be turned in either direction
without being pushed in.
Fan does not work Cord improperly connected • Check connections. Turn on power at the fuse box.
or power turned off.
Fan comes on Grill is being used. • This is normal. The fan comes on automatically
automatically when the grill is in use.
Poor venting Clogged filter. • Clean filter per instructions.
House too airtight. • Open a window slightly to provide fresh air source.
Wall cap obstructed. • Remove blockage from exterior wall cap.
Wall cap damper door stuck. • Check exterior wall cap damper door for free movement
or obstruction.
Duct length exceeds • Reduce number of elbows to simplify duct run.
recommended 100
equivalent foot maximum.
Areas of discoloration Food spillovers not cleaned • See the Care and cleaning section.
on the cooktop before next use.
Water won’t boil • Cover pan with a lid.
• Turn the downdraft fan OFF until the water begins
to boil.
Safety Instructions
Operating Instructions
Care and CleaningTroubleshooting TipsConsumer Support
