20 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide
Parallel and USB Problems
If a USB mouse doesn’t work properly
•
Make sure the mouse is securely connected to the USB port.
•
Put the notebook on standby, then resume.
•
Restart the notebook.
•
Check the mouse settings: click Start, Control Panel, Printers and Other Hardware, Mouse.
•
Make sure you followed the manufacturer’s installation instructions completely and have installed
the mouse properly. If not, repeat the procedure.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports
(COM & LPT).
If a USB modem doesn’t work properly
•
See “Modem Problems” on page 17.
•
Make sure the modem is securely connected to the USB port.
•
Use the modem troubleshooter (under Networking problems) in Windows Help and Support.
•
Check the modem settings: click Start, Control Panel, Printers and Other Hardware, Phone and
Modem Options.
•
Disable the notebook’s internal modem:
1.
Click Start, Control Panel, Performance and Maintenance, System.
2.
On the Hardware tab, open the Device Manager.
3.
Double-click Modem, then double-click the internal modem.
4.
Select the option to disable the modem.
•
Check the port settings: click Start, Control Panel, Performance and Maintenance, System. On the
hardware tab, open the Device Manager, then double-click Universal Serial Bus controllers.
If the parallel port is not working
•
Make sure the port connection is secure.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports
(COM & LPT).
•
Test the ports with the e-DiagTools diagnostics—see “Using the e-Diagtools Diagnostic Tests” on
page 25.
If the USB port is not working
•
Contact the vendor of the peripheral device and check the HP Notebook web site
(www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click
Universal Serial Bus controllers.
•
Test the USB port with the e-DiagTools diagnostics— see “Using the e-Diagtools Diagnostic
Tests” on page 25.
