Additional Information
33
Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
• If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony
Customer Information Line on 0870 599 1999.
• NEVER open the casing yourself.
Problem Possible causes Solutions
No picture, no sound. • Power off
• TV in standby.
• Aerial disconnected.
• Plug in the TV.
• Press the
button on the front of the TV. If the
indicator is on press the button on the remote control.
• Check aerial connection.
Poor or no picture (screen is
dark), but good sound.
• Picture preset level adjustment. • Select ‘Picture Adjustment’ menu then adjust the brightness,
picture and colour levels.
No picture on any channel after
digital tuning.
• No digital transmission in your area.
• No digital transmissions from the
transmitter you are currently using.
• Unsuitable aerial.
• Weak signal.
• Use the ‘Manual Tuning’ instructions of this manual to tune
in all available analogue channels. Then contact a local
installer to find out when digital transmissions begin in your
area.
• Contact a local installer to find out at which transmitter your
aerial should be pointing.
• Change your aerial to cover the channels used by digital
programmes.
• Ensure your aerial is correctly aligned to the transmitter.
• Ensure your aerial is plugged directly into the TV (not
through other equipment).
• Upgrade to a higher gain aerial.
Some channels are blank. • Scrambled or subscription-only channel.
• Programme used only for data (no
picture or sound).
• Programme not being transmitted.
• Subscribe to a pay-TV broadcaster.
• See ‘Skipping a programme’ section.
• See ‘Re-arranging your channels’ section.
Standby indicator flashing. • Fault (irregular flash).
• Digital mode Timer Record active
(regular flash).
• Software download operation has began.
• Do not open the cabinet, refer to qualified personnel.
• Contact your nearest SONY Service Centre.
• Clears when the Timer Recording stops.
• Clears when the software download is complete.
Good picture, no sound. • Volume control. • Press the + button on the remote control.
• If is displayed on the screen, press the button on
the remote control.
Poor picture quality. • Wrong external mode selected for an
RGB video source.
• Press the button repeatedly until the RGB symbol
is displayed on screen.
No colour on colour
programmes.
• Colour level setting. • Select the ‘Picture Adjustment’ menu then adjust the colour
setting.
Remote control does not
function.
• Batteries low. • Replace the batteries.
Distorted picture when
changing programmes or
selecting teletext.
• Inputs from external equipment not
switched off.
• Switch off all additionally connected equipment.
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