VAIO® Computer User Guide
74
Topic: My computer or software program stopped responding.
1 Press Ctrl+Alt+Delete to close the application that has stopped responding.
2 In the Close Program dialog box, scroll down until you locate the message
“Not responding” next to an application.
3 Select this application and click End Task. Windows attempts to close the
application. If the attempt is unsuccessful, a second dialog box appears.
4 Select End Task again.
❑ If you are unable to “unlock” the application, repeat the above steps but
select Shut Down when the Close Program dialog box appears.
❑ If the above steps fail to “unlock” your computer, try the following steps:
1 Save any unsaved work, if possible.
2Press Alt+F4.
3 Select Restart.
4Click OK.
❑ If you cannot restart as described in the preceding steps, you can restart the
computer by pressing Ctrl+Alt+Delete or by pressing the power switch for
more than six seconds.
❑ Contact the software publisher or designated provider for technical support.
See the contact information in this manual.
Topic: Why does Windows® operating system stop responding during
shutdown?
The Windows® operating system may not shut down properly for many reasons,
including incompatible or conflicting drivers, damaged files, or non-responsive
hardware. For troubleshooting information, you can search Windows Help.
1 From the Start menu, select Help. Microsoft Help and Support appears.
2 Click on Troubleshooting and navigate to the subject(s) for which you want
information.
3 When you find the appropriate information, close the Help and Support.
✍
Pressing Ctrl+Alt+Delete twice consecutively may result in the loss of changes made
to files that are currently open.
