101
Troubleshooting
Computers
Symptom Cause Solution
You do not know if the OS
of your computer is
compatible.
— p Check “Recommended computer environment”
(pages 81 and 92).
You cannot install the
USB driver.
— p In Windows 2000, log on as Administrator (authorized
Administrators) (page 81).
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is low.
• You are not using the supplied cable for multi-
use terminal (USB).
• The cable for multi-use terminal (USB) is not
connected firmly.
• [USB Connect] is not set to [Normal] in the SET
UP settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the cable for multi-use
terminal (USB) before you installed the “USB
