Troubleshooting the Modem
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Troubleshooting the Modem
My modem does not work.
❑ Check that the phone line is plugged into the line jack. See “Connecting a
Phone Line” in the online User Guide for more information.
❑ Check that the phone line is working. You can check the line by plugging in
an ordinary phone and listening for a dial tone.
❑ Check that the phone number the program is dialing is correct.
❑ Check that the software you are using is compatible with the notebook’s
modem. (All preinstalled Sony programs are com patib le.)
❑ If you are still experiencing problems, use your supplied Driver Recovery
CD to reinstal l the modem driv ers. See “To use the Driver Recovery CD(s)”
for more information.
My modem connection is slow.
Your notebook is equipped with a V.90 com pati ble modem. Many factors may
influence modem connection speed, incl uding telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems).
If you think your modem is not conn ect ing properly to other PC-based modems,
fax machines, or your Internet Service Provider (ISP), check the following:
❑ Ask your phone company to check that your phone line is free from any line
noise.
❑ If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fa x modems.
❑ If you are having a problem connecting with your Internet Service Provider,
check that the ISP is not experiencing technical problems.
❑ If you have a second phone line available, try connecting the modem to that
line.
