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Troubleshooting
Printing
Why can't I print a document?
❑ Make sure the printer is on, and the printer cable is securely connected to the ports on your printer and computer.
❑ Make sure the printer is compatible with the Windows operating system installed on your computer.
❑ You may need to install the printer driver software before you use the printer. See the manual that accompanied the printer
for more information.
❑ If the printer is not functioning after the computer resumes from a power saving mode (Standby or Hibernate), then restart
the computer.
❑ If the bidirectional communication functions are provided with your printer, disabling the functions on your computer may
enable printing. Follow these steps:
1 Click Start and then Control Panel.
2 Click Printers and Other Hardware.
3 Click Printers and Faxes.
4 Right-click an unused printer and select Properties.
5 Click the Ports tab.
6 Click to cancel the Enable bidirectional support check box.
7 Click OK.
This change to the settings disables the bidirectional communication functions of your printer, such as data transfer, status
monitoring, and remote panel.
