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Troubleshooting
Why can't I use the built-in MOTION EYE camera?
❑ The built-in MOTION EYE camera cannot be shared by more than one software application. If another software
application is using the camera, exit the application before using the built-in MOTION EYE camera.
❑ You cannot use the built-in MOTION EYE camera if the screen view is rotated. Restore the standard screen view.
❑ If the problem persists, you must reinstall the driver software for the camera. Follow these steps:
1 Click Start and then Control Panel.
2 Click the Performance and Maintenance icon.
3 Click the System icon.
4 Click Device Manager on the Hardware tab.
5 Double-click Imaging devices.
6 Right-click Sony Visual Communication Camera VGP-VCC3 and click Update Driver.
What should I do if my computer becomes unstable when it enters Standby or Hibernate
mode while the built-in MOTION EYE camera is in use?
❑ Do not place your computer into Standby or Hibernate mode while you are using the built-in MOTION EYE camera.
❑ If your computer automatically enters Standby or Hibernate mode, change the corresponding power saving mode setting.
For changing the setting, see Using the Power Saving Modes (page 118).
