9-14 User’s Manual
Troubleshooting
USB
Refer also to your USB device’s documentation.
TV output signal
The fingerprint cannot
be read due to injuries
to the finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Fingerprint Power on
Security or Single Sign
On feature cannot be
enabled.
Please use TOSHIBA Password Utility to register
the User Password if it was not registered.
Fingerprint Power on
Security does not work.
1. Make sure you have enroll finger in windows
account.
2. Set the User Password by using TOSHIBA
Password Utility and restart the system.
3. Make sure place a checkmark in Replace the
power-on and hard drive passwords with
the fingerprint reader on the Protector Suite
QL setting.
Problem Procedure
Problem Procedure
USB device does not
work
Check for a firm cable connection between the
USB ports on the computer and the USB device.
Make sure the USB device drivers are properly
installed. Refer to your Windows documentation
for information on checking the drivers.
If problems persist, contact your dealer.
Problem Procedure
Display on TV is poor Make sure the TV type is correct for your area:
NTSC (US) or PAL (Europe).
No display Try adjusting the contrast and brightness controls
on the external monitor.
Press hotkeys Fn + F5 to change the display.
Refer to Chapter 5, The Keyboard.
If problems persist, contact your dealer.
