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RCS In-Ceiling Manual 11Specifications are subject to change without notice
• Fading, deterioration of speaker components & finish due to
improper exposure to elements.
• Bent amplifier casing, damaged finish on the casing due to abuse,
misuse, or improper use of cleaning material.
• Burnt tracers on PCB.
• Product/part damaged due to poor packaging or abusive shipping
conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not
properly filled & returned to Earthquake with a copy of the purchase receipt.
(E) Service Request:
To receive product(s) service, contact Earthquake service department
at (510) 732-1000 and request an RMA number (Return Material
Authorization), items shipped without a valid RMA number will be refused.
Make sure you provide us with your complete/correct shipping address,
a valid phone number, and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be able
to resolve the problem over the phone, thus eliminating the need to ship the
product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage and avoid repackaging charges. Shipper claims regarding
items damaged in transit must be presented to carrier. Earthquake Sound
Corporation reserves the right to refuse products that are improperly
packaged. A copy of the purchase receipt must accompany product returned
for service. We encourage you to include with the package a written
description of the problem. Ship product to:
Earthquake Sound Corp.
2727 McCone Avenue
Hayward, CA 94545
Ph (510) 732-1000
You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting
from the one (1) year limited warranty policy must be resolved according to
the laws & regulations of the county of Alameda, California.
10 Year Limited Warranty (cont.)