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User’s Manual
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
PROBLEM & QUESTION
POSSIBLE SOLUTION
Power LED is not on
*Check if the Power Switch is in the ON position.
*
Power Cord should be connected.
No Plug & Play
*Check if the PC system is Plug & Play compatible.
*Che
ck if the Video Card is Plug & Play compatible.
*Che
ck if any plug pins on the VGA or DVI
connector are bent.
The display is too dark or too bright.
*Adjust the Contrast and Brightness Controls.
Picture bounces or a wave pattern is
p
resent in the picture
*Move electrical devices that may cause electrical
interference.
The power LED is ON (Flicker) but
there’s no video or no picture.
*Computer Power Switch should be in the ON
position.
*Co
mputer Video Card should be snugly seated in its
slot.
*Ma
ke sure monitor’s video cable is properly
connected to the computer.
*
Inspect monitor’s video cable and make sure none
of the pins are bent.
*Ma
ke sure computer is operational by hitting the
CAPS LOCK key on the keyboard while observing
the CAPS LOCK LED. The LED should either turn
ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors (RED,
GREEN, or BLUE)
*Inspect the monitor’s video cable and make sure that
none of the pins are bent.
S
creen image is not centered or sized
p
roperly.
*
Adjust pixel frequency CLOCK and PHASE or
press hot-key ( i Button).
Picture has color defects
(Whi
te does not look white)
*Adjust RGB color or select color temperature.
The screen resolution needs to be adjusted
*Use
win 2000/ME/XP Right click anywhere on
desktop and select Properties>Settings>Screen
Resolution. Use the silder to adjust the reslution
and click Apply.
No sound is outputted from monitor’s
built-in speaker
*Make sure PC audio output cable is connected to
screen’s LINE IN port (or AUDIO IN port).
*Ma
ke sure the sound volume adjustment can be
clearly identified.
*Ma
ke sure the System > Silence option in the
monitor menu is on.
*
While transferring via HDMI port but no sound is
outputted, it is recommended to select AUDIO