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13 Troubleshooting
Warning
•
Never remove the casing of this product.
To keep the warranty valid, never try to repair
the product yourself.
If you encounter problems when using this
product, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the product is nearby and the
model number and serial number are available.
General
No power or no sound
• The power supply from car battery is cut
off, or the car battery runs out of energy.
Power the system with car battery.
• Car engine is not on. Turn the car engine
on.
• Cable is not correctly connected. Check
connections.
• The fuse is burnt. Replace the fuse.
• Volume is too low. Adjust volume.
• If the above solutions do not work, press
the RESET button.
• Make sure that the current track is in a
compatible format.
Noise in broadcasts
• Signals are too weak. Select other stations
with stronger signals.
• Check the connection of the car antenna.
Preset stations are erased.
• Battery cable is not correctly connected.
Connect the battery cable to the terminal
that is always live.
Cannot switch the source to iPod/iPhone
• Check whether the iPod/iPhone is securely
connected.
• Check whether the iPod/iPhone is
compatible with this system.
• Check whether the iPod/iPhone battery is
nearly empty. Connect it to this system for
charging rst.
Display shows ERR-12.
• Data error. Check the USB storage device
or SD/SDHC card.
About the Bluetooth device
Music playback is unavailable on the system
even after successful Bluetooth connection.
• The device cannot be used with the
system to play music.
The audio quality is poor after connection
with a Bluetooth-enabled device.
• The Bluetooth reception is poor. Move
the device closer to the system or remove
any obstacle between the device and the
system.
Cannot connect with the system.
• The device does not support the proles
required for the system.
• The Bluetooth function of the device is
not enabled. Refer to the user manual of
the device to nd out how to enable the
function.
• The system is not in the pairing mode.
• The system is already connected with
another Bluetooth-enabled device.
Disconnect that device or all other
connected devices and then try again.
The paired mobile phone connects and
disconnects constantly.
• The Bluetooth reception is poor. Move
the mobile phone closer to the system or
remove any obstacle between the mobile
phone and the system.