Filter
Top Products
LIMITED TRANSFERABLE WARRANTY
WHAT IS COVERED: All Pinnacle Quantum Plasma speakers are covered by this
warranty for a period of ten (10) years from the date of the original purchase. The
warranty covers all necessary parts and labor to return the speaker to proper working
order. Cabinet surfaces, grille assembly, and other exterior parts subject to normal
wear and tear are not covered except where an inherent structural defect becomes
evident. Parts replacement and labor will be performed at the discretion of the
company (Pinnacle Loudspeakers) and will be provided free of charge unless (in the
opinion of our service department, service representatives, or engineering
department) the speaker system has failed due to abuse or negligent operation. Any
latent defect attributable to error in manufacture will always be covered by this
warranty.
WHAT IS NOT COVERED: This warranty will be void and no free services performed if
we or any party acting as our agent determines that the speaker system in question
has had any of its loudspeaker elements (woofer, midrange, tweeter, etc.) or internal
circuitry removed or tampered with in any way whatsoever without express prior
authorization from Pinnacle. Furthermore, if the speaker system is not found to be
defective a service charge will be levied. In either case the minimum charge will be
$30.00. An additional charge will be applicable for same day service if requested
(subject to feasibility). This charge will always be in effect even if the actual parts and
labor are covered by this warranty. Any damage caused to the speaker system from
improper use is not covered by warranty. Pinnacle Loudspeakers reserves the right to
make the final determination of whether or not a particular speaker system has been
damaged by abuse or excessive overload.
TO OBTAIN SERVICE: To obtain service under this warranty, either contact your
Pinnacle dealer or us directly at (516) 576-
9052 or service@pinnaclespeakers.com.
You may also write us at 1 Fairchild Court, Suite 140, Plainview, NY 11803. If you ship
your speakers you are responsible for packing and shipping insurance. The freight
must be prepaid. We will, however, pay return freight charges on any returned
speaker that qualifies for in-warranty service. Sorry, we cannot accept any collect
freight charges. You must include a note, attached to the unit, with your name, phone
number or email address, and return shipping address (no Post Office boxes),
indicating the nature of the problem you are experiencing. For warranty service you
must also include a copy of your sales receipt. If the speaker returned to us or our
agents for service proves not eligible for warranty repairs or is not found to be
defective, then you will have to pay return freight charges. Please be sure to pack any
items you ship us carefully since we cannot be held responsible for damages
incurred during shipping. This warranty may be transferred to a subsequent owner,
but will not be in effect for a period greater than ten (10) years from the date of the
original purchase. SAVE THIS CERTIFICATE AND YOUR SALES RECEIPT. YOU MAY
NEED THEM TO OBTAIN SERVICE UNDER THE PROVISIONS OF THIS LIMITED
WARRANTY.