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20 LX0801PTI/ LX1201PTI/ LX1501PTI - IP-65 Touch Monitors User’s Guide (020-0982-00A)
Appendix
Troubleshooting the Monitor
If you are experiencing trouble with the monitor, refer to the following. If the
problem persists, please contact your local dealer or our service center.
Problem: No image appears on screen
Make sure the brightness is not turned all the way down.•
Make sure all data and power cables are properly connected to the •
monitor and to the computer and power supply.
Make sure the pins on the cables and connectors are not crooked or •
broken.
Make sure the computer is functioning properly, and has not entered •
power-saving mode. (You may also want to disable the computer’s
power-saving feature.)
Problem: Partial image or incorrectly displayed image
Make sure the computer’s image resolution is set to one of these •
resolutions: 1024 x 768 (XGA) (LX1201PTI only), 800 x 600 (SVGA) or 640
x 480 (VGA).
Problem: Image is scrolling
Check and make sure the VGA signal cable (or adapter) is securely •
connected at both ends.
Initiate an auto-sync to solve the problem.•
Problem: The monitor does not appear to respond to the touchscreen
Make sure the USB cable to the computer is securely connected at both •
ends.