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PS4660T and PS5560T User Guide 47
Troubleshooting
Before calling service personnel, please check the following table for a possible cause
of the problem you are experiencing. Please note the following:
• Perform the adjustments according to "Operating the PS4660T/PS5560T" on
page 16.
• If the problem you have experienced isn’t described below or you can’t correct
the problem, stop using the PS4660T/PS5560T and contact Planar’s Technical
Support Department. (See "Accessing Planar’s Technical Support Website" on
page 48)
Issue Check for the following
No image is displayed Make sure the correct source is selected.
Make sure the main power switch is turned ON.
Check that the source equipment is operating correctly.
Make sure the input signal is compatible with this display.
The image is not centered Make sure the input signal is compatible with this display.
The remote control doesn’t
work
Make sure the batteries are new and are installed correctly.
Ensure the remote is aimed at the IR sensor.
Make sure the remote control sensor is plugged in
correctly.
Make sure the remote is aimed towards the back of the
display, where the sensor is located.
The picture color looks poor Check the picture settings.
Reset the display.
Touch is not working Ensure the USB cable is installed correctly on both ends.
Also make sure that you are using one of the supported
operating systems.