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Chapter 5 41
Other Information
Can’t select certain channel
• Channel may be blocked or not approved in the Parental Controls menu.
• If using a VCR, check to make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button
on your VCR).
• Press the TV button and then try to change channels.
Noisy stereo reception
• May be a weak station. Press the Sound button and choose Mono.
Black box appears on the screen
• Closed-captioning might be on. Check Analog or Digital Captions in the Options menu. Go to page 37 for more
instructions.
Problems with HDMI/DVI Connection
• Make sure the HDMI device is turned on and the cables are fi rmly connected. If problems still occur, turn off your
device. Re-connect your device. Reset the power by unplugging the power cord and plugging it back in.
• If you are tuned to the HDMI 1 or 2 input and you’re receiving No Signal message on-screen, the HDMI device isn’t
responding. Contact the manufacturer of the HDMI device for further assistance.
• If you tune to the HDMI 1 or 2 input and you see snow, the video goes in and out, or the video takes a long time
to appear, your HDMI device is having trouble sending video information to the TV. Re-connect your device. Reset
the power by unplugging the power cord and plugging it back in. If problems persist, try connecting the Y Pb Pr
jacks instead if they are available or contact the manufacturer of the HDMI device for further assistance.
• If you have black bars on each side of your picture, the device you connected might have a switch or a menu
option allowing you to change the picture quality output that will fi x this. Choose either 720p or 1080i.
• 480i signals aren’t supported by the HDMI inputs.
The Remote Control Doesn’t Work
• Make sure the remote is in the correct mode.
• Something might be between the remote and the remote light sensor on the front of the TV. Make sure there is a
clear path.
• Maybe the remote isn’t aimed directly at the TV.
• Maybe batteries in remote are weak, dead, or installed incorrectly. Put new batteries in the remote.
Problems with V-Chip/Parental Controls
I don’t remember my password and I want to unlock the TV
• If you forget your password, select Set Password from the Options menu and press OK. Press 3, 4, 4, and then 8.
Then enter a new password you want to use.
The V-Chip won’t let me watch a program even though it’s not rated as violent.
• Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must set the UNRATED
PROGRAMS option to UNLOCKED separately in order to view movies with an NR rating.
What Else Can I Do?
If you’ve been through the Troubleshooting section and nothing has fi xed your problem, try rebooting your TV. Note
that after a reboot you may need to run your TV through the setup process again. To do a reboot, unplug the power
cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then plug the TV back in,
turn on the TV, and see if the problem is fi xed. If the problem remains, then please visit www.rca.com/television for
updated FAQs or contact RCA Customer Support at the support number provided in your Warranty under How To Get
Service.