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Other Information
Video
Audio
Problem Possible Remedies
No picture, no
sound
❏ Make sure the power cord is plugged in.
❏ If a red light is flashing on the front of your TV for more than a
few minutes, disconnect and reconnect the power cord. If the
problem continues, call your local service center.
❏ Check the TV/VIDEO setting: when watching TV, set it to TV;
when watching video equipment, set it to VIDEO 1, 2, 3 or 4
(page 4).
❏ Try another channel to rule out station trouble.
Poor or no picture,
good sound
❏ Adjust the Picture setting in the Video menu (page 28).
❏ Adjust the Brightness setting in the Video menu (page 28).
❏ Check the antenna and/or cable connections (page 11).
No color ❏ Adjust the Color setting in the Video menu (page 28).
Only snow appears
on the screen
❏ Check the Cable setting in the Channel menu (page 31).
❏ Check the antenna and/or cable connections (page 11).
❏ Make sure the channel selected is currently broadcasting.
Dotted lines or
stripes
❏ Adjust the antenna.
❏ Move the TV away from other electronic equipment. Some
electronic equipment creates electrical noise, which can interfere
with TV reception.
Double images or
ghosts
❏ Check your outdoor antenna or call your cable service.
Problem Possible Remedies
Good picture, no
sound
❏ Press so that Muting disappears from the screen (page 3).
❏ Check your Audio settings. Your TV may be set to Auto SAP in
the MTS feature (page 29).
❏ Make sure the speaker option is set to On in the Audio Menu.
❏ Adjust TV's volume.
Low or no audio
(TV and Cable box)
❏ Some cable boxes have volume level controls. Check and see if
your cable box or cable box remote has a volume control.