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Operating Instructions
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If the problem persists, contact
your nearest Sony Dealer.
Problem Possible Solutions
Reset the TV to
factory settings
❏ Turn on the TV. While holding down the RESET button on the remote
control, press POWER button on the TV front panel. (The TV will turn
itself off, then back on again.) Release the RESET button.
No picture, no
sound
❏ Make sure the power cord is plugged in.
❏ If a red light is flashing on the front of your TV for more than a few
minutes, disconnect and reconnect the power cord to restore the TV. If
the problem continues, call your local service center.
❏ Check the TV/VIDEO setting: when watching TV, set to TV; when
watching video equipment, set to VIDEO 1, 2, 3 or 4 (page 4).
❏ Make sure the batteries have been inserted correctly into the remote
control (page 2).
❏ Try another channel to rule out station trouble.
Poor or no picture,
good sound
❏ Adjust the Picture setting in the Video menu (page 24).
❏ Adjust the Brightness setting in the Video menu (page 24).
❏ Check the antenna and/or cable connections (page 7).
Good picture, no
sound
❏ Press so that Muting disappears from the screen (page 3).
❏ Check your Audio settings. Your TV may be set to Auto SAP in the MTS
feature (page 25).
❏ Make sure the Speaker option is set to On in the Audio Menu (page 25).
❏ Press to adjust your TV’s volume, it’s probably very low.
No color ❏ Adjust the Color setting in the Video menu (page 24).
Only snow appears
on the screen
❏ Check the Cable setting in the Channel Setup menu (page 27).
❏ Check the antenna and/or cable connections (page 7).
❏ Make sure the channel selected is currently broadcasting.
Dotted lines or
stripes
❏ Adjust the antenna.
❏ Move the TV away from other electronic equipment. Some electronic
equipment creates electrical noise, which can interfere with TV
reception.
Double images or
ghosts
❏ Check your outdoor antenna or call your cable service.
Cannot receive
higher number
channels (UHF)
when using an
antenna
❏ Make sure Cable is set to Off in the Channel Setup menu (page 27).
❏ Perform Auto Program to add channels that are not presently in the
memory (page 17).