Appendix
45
Troubleshooting
Overview
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
Symptom Action
Erratic behavior. Use the Power Adapter that was supplied with the unit to
provide the necessary power.
Pressing the Hotkeys gets
no response.
Check the Online LED for the selected port. If it is not lit:
1. Manually press one of the Select switches to connect
to a computer that is powered ON.
2. Check the cables to make sure they are all properly
connected.
1. Reset the keyboard (and mouse) by simultaneously
pressing Buttons 1 and 2 on the First Stage unit for 3
seconds.
2. Unplug the keyboard connector from the Console Key-
board Port, then plug it back in.
Turn off all Master View units and wait five seconds before
turning them back on. See Powering Off and Restarting,
page 16 for details.
After invoking the Hotkey function (see page 31), be sure
to key in the Port ID and press [Enter] within one second
for each key.
The mouse is not
responding.
1. Reset the mouse (and keyboard) by simultaneously
pressing Buttons 1 and 2 on the First Stage unit for 3
seconds.
2. Unplug the mouse connector from the Console Mouse
Port, then plug it back in.
