Help with connecting to the internet using other devices
(i.e. not the BT Home Hub)
If you aren’t using a BT Home Hub, please check your equipment’s documentation
– there may be a troubleshooting section. Your router’s lights can often also help
you identify a problem.
The following tips may also help:
make sure all cables are tted correctly and plugged in securely
make sure you’ve ADSL lters tted to all the phone sockets on the
broadband line
try swapping the ADSL lter your router is plugged into with another, in case
the lter is faulty
if you’re using an extension socket, check that it’s working, i.e. plug a phone
into the phone socket of the ADSL lter and listen for a dial tone
if you’re using an extension lead or extension socket, try connecting your
router to the main socket. If this works, it may mean you’ve a problem with
your extension wiring or extension lead
if you’re using wireless, try moving your computer closer to the router
try altering the position of the router aerial (if tted)
make sure the computer and router aren’t close to large electrical appliances
try changing wireless channels (see your router instructions to nd out how to
do this)
