8 Contents
12 Troubleshooting . . . . . . . . . . . . . . . . . . . 113
Dell Technical Update Service . . . . . . . . . . . . . 113
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 113
Dell Support Center . . . . . . . . . . . . . . . . . . . 118
Dell Support
. . . . . . . . . . . . . . . . . . . . 118
Dell PC TuneUp . . . . . . . . . . . . . . . . . . . 119
Dell PC Checkup
. . . . . . . . . . . . . . . . . . 120
Dell Network Assistant
. . . . . . . . . . . . . . . 120
DellConnect . . . . . . . . . . . . . . . . . . . . . 120
Drive Problems . . . . . . . . . . . . . . . . . . . . . 121
Optical drive problems
. . . . . . . . . . . . . . . 121
Hard drive problems . . . . . . . . . . . . . . . . 122
E-Mail, Modem, and Internet Problems . . . . . . . . . 123
Error Messages
. . . . . . . . . . . . . . . . . . . . . 125
ExpressCard Problems
. . . . . . . . . . . . . . . . . 130
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 131
Keyboard Problems . . . . . . . . . . . . . . . . . . . 131
External Keyboard problems
. . . . . . . . . . . . 131
Unexpected characters
. . . . . . . . . . . . . . 132
Lockups and Software Problems . . . . . . . . . . . . 133
The computer does not start
. . . . . . . . . . . . 133
The computer stops responding . . . . . . . . . . 133
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 133
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 134
A solid blue screen appears
. . . . . . . . . . . . 134
