Diagnostic Information 2-89
5016-001
Poor Color Reproduction Service Check
FRU Action
1 Print Cartridge Replace any toner cartridges matching the
corresponding color problems. Advise the
customer the cartridge or cartridges should be
replaced.
2 Intermediate
Transfer Unit
(ITM)
Replace any toner cartridges matching the
corresponding color problems. Advise the
customer the cartridge or cartridges should be
replaced.
Try a new ITM CRU. If this fixes the problem
advise the customer the ITM should be
replaced.
3 Transfer Roller Note: The transfer roll is spring loaded against
the inner cover so that it properly contacts the
transfer belt in the ITM unit.
• Check the transfer roll for correct installation.
Be sure the transfer roll rotates freely.
• Check the left and right side transfer roll
springs and bushings for signs of binding or
damage.
Replace any parts as necessary.
4 Paper Moisture The paper may have too high a moisture
content. Try a different paper.
5 Temperature
Sensor
Replace the temperature sensor.
