86 Appendices
Appendix F: Troubleshooting, continued
NetCommand IR Control
Symptom Remarks
1. Cannot see the menu from the A/V Receiver. A/V Receiver Set Up for Audio-Only Switching•
The A/V Receiver is not connected to any video input of
the TV. To check the A/V Receiver menu, temporarily plug
into an unused input of the TV, such as Input 3. Exit the
Auto Input Sensing screen and select Input 3 from the Input
Selection menu. Press MENU.
A/V Receiver Set Up for Audio and Video Switching over HDMI•
Use the MENU key on the A/V receiver’s remote control.
A/V Receiver with NetCommand for • HDMI.
Press INPUT to open the Input Selection menu. Highlight
the A/V receiver icon and press MENU.
2. NetCommand unable to learn specific device
keys.
A/V Device does not use IR format for remote control •
signal. ITT and RF formats cannot be learned.
Room lighting may affect the signal. Have the remotes very •
close (6 inches or less) to the TV during Learning.
If learning a Mitsubishi remote control, make sure slide •
switch is not set to TV position.
Some, but not all, device key functions can be learned by •
NetCommand. For example, POWER and PLAY may be
learned, but other functions may not.
The signal from the remote control may not be strong •
enough. Insert fresh batteries and try Learning again.
3. The A/V receiver is the selected audio source
but there is no sound.
A/V Receiver Set Up for Audio-Only Switching•
Check to see if the A/V Receiver power is turned on. -
With A/V receiver power turned on, redisplay the -
Input Selection menu and press ENTER to allow
NetCommand to correctly select the A/V Receiver
input.
Incorrect setup in the Inputs > AV Receiver menu. -
Check the device connection assigned in the AV
Receiver menu.
A/V Receiver Set Up for Audio and Video Switching over HDMI•
Check to see if the A/V Receiver power is turned on. -
If the device is connected only to the TV (e.g., on ANT1, -
ANT 2, or a front panel input), verify that the TV’s
AUDIO OUTPUT is connected to the A/V receiver.
The A/V receiver is not switching properly because -
you have not learned the inputs. See “Setting Up
NetCommand Control of an A/V Receiver,” page 58.
4. There is no sound from the A/V receiver
for my DVD player or other surround sound
device even though I learned the IR code for
the A/V receiver’s DVD input or other input.
(A/V Receiver Set Up for Audio-Only Switch-
ing)
NetCommand A/V receiver setup for the DVD player or digital
surround sound device or other device is not switching prop-
erly. See chapter 6, “NetCommand IR Control,” and perform
A/V receiver setup for a digital surround sound device as
described under “A/V Receiver Control: Automatic Audio
Switching,” page 59.
