85
Troubleshooting
Computers
Symptom Cause Solution
You do not know if the OS of
your computer is compatible.
— p Check “Recommended computer
environment” (page 57).
You cannot install the USB
driver.
—
• You are attempting to install the USB
driver on a machine that is not running a
supported OS.
p In Windows 2000, log on as Administrators
(authorized Administrators) (page 60).
—
Your computer does not
recognize your camera.
• You are not using the supplied USB
cable.
• The USB cable is not connected firmly.
• [USB] is set to [PTP] in the [ ].
• The USB connectors on your computer
are connected to other equipment besides
the keyboard, the mouse, and your
camera.
• The USB driver is not installed.
• The camera was connected to a computer
with the USB cable before installing the
USB driver, so the device was not
recognized by the computer.
• No “Memory Stick” is inserted.
p Use the supplied USB cable (page 69).
p Disconnect the USB cable, and connect it
again firmly. Make sure that “USB MODE” is
displayed on the LCD screen (pages 69 and
92).
p Set it to [NORMAL] (page 92).
p Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and
your camera.
p Install the USB driver (pages59 and 79).
p Delete the device which is not recognized, then
install the USB driver (pages 59 and 73).
p Insert a “Memory Stick.”
You cannot copy images.
• The camera is not correctly connected to
your computer.
• You are not using the correct copy
procedure for your OS.
—
p Connect the camera and your computer correctly
using the USB cable (page 69).
p Follow the designated copy procedure for your
OS (pages 57, 71, 74 and 80).
p If you are using the “PIXELA ImageMixer for
Sony” application software, click on HELP.
